İ ǥؿ ϰ, ѱIT( itSMF) ѱý۰ȸ( ISACA) ְ 2009 ISACA & itSMF ۷ 6 16 Z ڿ 庼뿡 ֵǾ. ̿ 縦 ϱ ڰȸ ڿ ƼŻ ȣڿ Ǿ.
̹ ۷ ô뿡 ITSM( IT) IT Źͽ(Governance) ҡ ݱ itSMF ISACA ؿ 簡 յǾ ó Ǿ. ̹ 翡 500 IT ڵ , ITŹͽ IT о߿ û Բ Ǿ.
̹ ۷ Ұ ߿ Val IT̴. IT о߷ ġ ȭ, 跮ȭ ְ ִ ̸, ̸ IT ڿ Ȯ ġǴ ġ ֵ ش. Val IT Ǿ ִ ġ â ȿ , ̰ ۷ ϳ̱ ϴ.
ISACA Ȳ ȸ
itSMF Japan Ÿ
ISACA Ȳ ȸ 縦 ̹ ۷ ü 縦 ߴٴ Ϳ ǹ̰ , ǥ ϴ ǹ̰ ִ١ ´. ITκ ġ , IT IT ƴ϶ ؾ ̴١ ߴ.
̾ itSMF ȸ Բ ϴ ʴ١ ϸ, ITŹͽ IT Ӹ شϸ, ̸ ϴ ̴. , IT ٺ ϴĿ , ̹ ǹ̴ ̴١ .
itSMF Japan Ÿ(Shuji Tomita) ̹ ѱ ° ȸ . ۷ Ϻ ȭ ̷, Ǿ Ͻ Բ IT Źͽ 䱸ް ִ١ . ְ 濵ڵ ̷ , IT Źͽ о ִٴ Ϳ ǹ̸ ξ.
ù ° ǥ þҴ.
ù ° ǥ (John Thorp) ߴ. ̹ ۷ ߿ Val IT â̸ Val IT Steering Committee ð ִ. ״ IT ڴ 롯 ƴ϶ ġ ξ ϸ, ġ Źͽ ñε 鿡 ùٸ ǻ ١ ´.
ITκ â ִ ġ ΰ? Ǿ , õǰ ִ. ̿ ǹ Ǹ鼭, ٺ ̷ ¿ ڴ þ ִ. ó 弼 ɼ ִ, ڰ ̷ ִ.
, ڡ ǰ ִ. Ʈ(Gartner) 翡 , ߸ Ʈ Ǵ ݾ 6000 ̸ ִٰ Ѵ. ĵ(Standish) ü 35% ڶ ߴ. ̴ ݱ ġ ִٴ ش.
IT ϴ .
ٸ, IT ڰ Ȯ ϴ°? ϰ ϴ ġ ߴ. ʱ IT ڵȭ , õ κе . 翡 Ͻ ϴ κ ũ þ, ü Ǿ. IT Ͻ š ǰ , 䱸 IT ʿ伺 Ŀ ִ.
ڸ ٶ ڵȭ , ڿ ϰ Ǵ ̴. IT õ ڴ IT ڰ ƴ϶, IT ̷ ȭ ڷ ٲ Ѵ.
ڴ ̻ ܼ 롯 ƴ϶, ̸ ٲ ȭ μ ؾ ϸ, ̿ å IT о ȥ ƴ϶ Բ ϰ, Բ Ѵ.
, ġ شȭǰ ִ°? Ȯε ʿϴ. ܼ Ͻ ̽ ȸϴ ƴ϶, μ ü Ű ġ â ǰ ִ Ȯؾ ʿ䰡 ִ. μ ü , IT ڴ IT μӸ ƴ϶, ̸ Ȱ μ ΰ ذ ʿ 翬ϴ.
Ͻ Źͽ, ü ؾ Ѵ.
IT Źͽ ߿ ִ. ̴ ȯϴ ̸, ùٸ ġΰ?, ùٸ ΰ?, ǰ ִ°?, ȿ ִ° Ǿ ִ. ݱ IT Źͽ ߿ϰ ùٸ ΰ? Ǵ°? ̾.
, ô IT Źͽ ƴ϶ Ͻ Źͽ ִ ؾ Ѵ. ̵ ܿ ִ ̸, ̸ Ͽ Źͽ Źͽ(Enterprise Governance) Ѵ. ٸ δ ŴƮ(Enterprise Value Management) Ѵ.
, IT Ʈ ġâ ǰ ִٴ 60% . ȹǾ ġ 50~70% ´ٴ ־. 40% ڵ ġ ǹ̸ ˰ ־, ̸ ϰ ִ 30% ̾. ̷ μ ʰ ֱ ̴.
Val IT IT ġ , ٷ IT Źͽ ӿũ̴. IT ð Ģ, μ ø Ȯϰ ո ڰ ϰ ְ ش. Val IT ġ, Ʈ, ڰ 3 22 μ 69 ü Ѵ.
, ʿ IT ڿ ȭ ʿϴٰ ߴ. ġ ƴ϶, ̸ ν ġ ̱ ̴. ϴ 帧 ٲ ϰ, ڿ åӵ IT о ȥڼ ϴ Ȳ ٲ Ѵٴ ̾. Ͻ IT ɿ ӵǾ , IT ݿǾ ϰ, Val IT ̶ ٿ.
, ̷ ȭ Ϸħ ̷ . ȭ ؼ IT μ μ ð ȭ ʿϴ. ġģ ǻ ƴ, ذ ¿ μ ̸ּ, ̸ ؼ ǽ Բ, ȭ ð ʿϴٰ ߴ.
itSMF ͳų λ ιƮ Ʈ
̾ itSMF ͳų ιƮ Ʈ(Robert E. Stroud) λ Governance for your ITSM Inplementation Ͽ ߴ. ιƮ Ʈ ڸ, Ͻ IT μ ڵȭ IT Źͽ ö̾ ϻ μó ϰ ־ Ѵٰ ߴ.
itSMF Ǵ ̴. 20 縦 ϰ 6000 ü 40000 ̻ ȸ ְ, 53 簡 ִ. itSM 鰣 ȿ ȸ ǥ Ǿٰ Ұߴ.
CIO پϴ.
'ͽ' ȭδ CIO .
ֱ CIO پ ϰ ִ. ǻ Ʈũ Ȯ ƴ϶, , ڿ , ư Ͻ Ӽ ؾ Ѵ. ̸ ϴ ƴϴ. , ̷ þ Ȯϴ.
̷ ᱹ ITȯ ⼺ . ⼺ ̱ ü ϰ , ó ̷ ʴ´. ̽ پȭ ̴. Ʈũ ӵǴ ܸ ǻͻ ƴ϶, ȭ ӱ, VoIP Ʈ, GPS ̰ 峭, ڵ, ǰ ̴ ǰ ǰ ִ.
̷ پ缺 ̾, ü ʿ伺 ǰ ִ. ĵ ȭؼ Ʈ鵵 2.0 · ٲ ִ. Ҽ Ʈũ Ŀ´Ƽ, RSS ǵ ũ پ ĵ ٲ , ̷ ȭ ñ ȯ濡 ̴. ̸ 2.0̶ ȣĪ ִ.
'̷' ͼʹ ̹ ̿ ٰ ִ.
5 ͼͰ ó ȯ . ӵǴ ܸ پ ŭ ⼺ ϰ, ġ ְ ̴. ȭ ̺긮塯 ̴. ̷ ͼͿ Ǿ ũ ٸ ʰ, ȭ ̺긮, ڵȭ, IT .
ָؾ ȭ, Ͻ 谡 ȣٴ ִ. ̴ 絵 ̷ ִ 帧, ̷ Ӱ Բ Ͻ DZ Ѵ. ش ġģٸ Ƴ , Ͻ 䱸 ϰ ̸ ȿ ִ ַ ־ Ѵ.
itSMF ITIL ̻ ǹ̸ ִ.
itSMF ITIL(IT Infrastructure Library) ̻ ǹ̸ . itSMF ITIL ϸ, ITIL ̿ܿ , , , , Ե Ѱ ޡ ̴. ־ ٽ̸, Ȱ 鰣 , Ȱ ̴ ̰ ִ.
ȸ ִ ̵δ ȸ鰣 Ʈũ Բ 꿡 ٰ Ȱ ȸ ִٰ . ȸ پ ǹ ȹ ȸ ̸ ڼ ̶ ߴ.
, itSMF ߿ Ȱδ ǥ Ȱ . ISO/IEC ǥ ݡ ϰ ȰϿ , ISO/IEC 20000 ݿ ϰ ִ.
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